At Creata, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
Returns
- You have 30 days from the date of purchase to request a return.
- To be eligible for a return, the product must be unopened, unused, and in its original packaging.
- Proof of purchase is required to process any return request.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be processed to your original payment method within 7-10 business days.
- Shipping costs are non-refundable.
Exchanges
- We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us within 7 days of receiving your order.
Non-Returnable Items
- Opened or consumed products.
- Items purchased with a final sale or clearance discount.
- Gift cards or promotional items.
How to Start a Return
- Email us at support@creatana.com with your order number and reason for return.
- We will provide you with return instructions and a shipping address.
- Once we receive your item, we will process your request accordingly.
Need Help?
If you have any questions regarding our Refund and Returns Policy, feel free to contact us at support@creatana.com.